A rebuttal to the recently published article 24 Struggles All Tim Horton’s Employees Know To Be True. We created the same list from a customer’s perspective, you know, the people who provide the money so that they employee’s get paid. I know it’s tough dealing with “#6 When somebody asks for a 4×4 (4 cream, 4 sugar) and you immediately judge them.” But I bet it’s even more tough on the person who paid for the ridiculous 4×4, only for you to somehow screw it up. Maybe you’re spending too much time thinking about how much you hate your customer rather than doing your job correctly.
- When you order a tea and instead you get a black coffee.
- When you order a breakfast biscuit and instead it comes on a soggy english muffin.
- When they don’t put napkins in the bag even though 100% of the time, what’s in that bag, is food.
- When you order cream cheese on your bagel but they must have mistaken that for cream cheese all around your bagel.
- When you ask for napkins and they look at you like you’re an idiot. (like asshole, I shouldn’t have to ask. Napkins, every time, it’s not a decision tree)
- The debit machines look like they haven’t been cleaned ever, and are starting to grow hair.
- When you order a soup and sandwich combo and they ring them in as two separate items.
- When it’s summer and you see flies all over the food because none of it is covered. Thank god there’s a glass barrier between the customers and the food, but it’s free reign for the flies.
- When you order a soup but end up getting essentially broth.
- When the person taking your order repeatedly gets it wrong. You keep saying tea, but they keep punching in coffee. (Siri would do a much better job)
- When you order a soup and they don’t give you a spoon.
- When you order a bagel B.E.L.T. and they don’t include the E(gg).
- When you order a bagel B.E.L.T. and have to explain to them that the B stands for bacon.
- When you open the wrapping to your breakfast sandwich and it looks like a murder scene.
- When you find food particles that don’t belong in your bagel.
- When your order a bottle of water and some how the bottle smells like maple. (wash your hands)
- When you order a hot chocolate and it tastes like hot water.
- When they don’t put the lid on properly and you spill hotness all over your car.
- When you order a hash brown and it resembles a small block of wood.
- When you order a breakfast sandwich and get a berry muffin instead.
- When you ask for a toasted bagel which to them means a warmed bagel.
- When your order a sandwich, and instead of it being stacked like a tower, it resembles a set of stairs.
- When you go to certain locations that never stock the food that you typically order (sesame bagel, lemon poppy seed muffin, anything slightly modest)
- When you hop on the internet and see these incompetent employees bitch about their struggles and shitty customers, rather than doing the job that they’re paid to do, well.
The struggle is real people. It only stands to reason that these employees have no concept that they should be happy to be employed, thankful for the income, and realize that income comes directly from the customers they despise so much.
These customers had to work hard to be able to afford to pay you. Let’s get real here. Most of your customers probably aren’t rolling in the riches. When you screw up a $5 order, it’s a big deal to them.
So you have to deal with a few assholes, the reality is your job sucks. I’m sorry, that’s the job that the world is willing to give you based on your current skills. If you’ve got what it takes, you will move on to something better in life. Otherwise you’re stuck doing shitty jobs like this, so you might as well get used to it. It’s a long life. Respect your customers and their dollars.